Refunds and Warranty Policy
We can not issue refund or replacement as a result of customerfs measuring error. Please measure carefully.
Faulty zippers and seams will be repaired at no charge. Include return shipping to customers.
Payment Requirement & Shipping Methods
The following list provides the method by which we will conduct all international and long distance transactions. Please note our account details attached at the bottom of this list to which all invoice payment must be sent.
We ship EMS, AirMail, Air Freight, Sea Freight, DHL, FED Ex, UPS and TNT.
After your order is received, we will determine shipping cost and approximate delivery date and e-mail (or fax) to you and invoice for 100% payment (including shipping) and payment direction.
Once payment has been received, we will begin your order promptly.
Most order are ready to ship in 48 hrs.
If you have any questions, please do not hesitate to ask:
You can make payment through our Payment Online. After the summary of the order and price, we will send the details by the e-mail with the links of payment. Or you can transfer money to the company account (as shown below) and e-mail the slip to
Account Details
1. The Siam Commercial Bank - Chalong Branch, Thailand, 83000
2. Account Number: 737-2 02758-6
3. Account Name: Hotwave Wetsuits Co., Ltd
4. Swift Code: SICOTH BK
5. Telex: 20455 SIAMFX TH
Note * - All invoice payments must be deposited into this account